{"id":2174,"date":"2022-04-21T09:38:36","date_gmt":"2022-04-21T13:38:36","guid":{"rendered":"https:\/\/www.ramapo.edu\/student-accounts\/?page_id=2174"},"modified":"2026-05-07T16:05:13","modified_gmt":"2026-05-07T20:05:13","slug":"collections-policies","status":"publish","type":"page","link":"https:\/\/www.ramapo.edu\/student-accounts\/collections-policies\/","title":{"rendered":"Collections \/ Delinquent Accounts Policies"},"content":{"rendered":"
Accounts that remain unpaid are deemed delinquent and students will be notified by the College’s Collection Department. Upon receipt of this notification their payment must be made immediately. Students will first have the opportunity to make payment directly to the College before further action is taken on their account. All delinquent balances must be paid in full and funds must be cleared before students are eligible to register for classes or receive their diploma upon completion of their program.<\/p>\n
If students do not respond to Ramapo\u2019s attempts to collect the delinquent balance, their account will be referred to an outside collection agency. Should this occur, the student will be responsible to pay all outstanding balances (plus all collection and legal fees when applicable 20%-35% of the amount placed) directly to the third party agency. Additional further action on the student\u2019s account may include but is not limited to:<\/p>\n
The College utilizes the following outside collection agencies for the collection of past due accounts:<\/p>\n
Conserve<\/strong> Reliant<\/strong> Penn Credit<\/strong> Please contact Chanel Carter at 201-684-7173 or Ccarter2@ramapo.edu<\/a> with any questions you may have or if you have received a delinquent account notice from Âé¶¹´«Ã½. All inquiries relating to notifications received from outside agencies should be directed to the agencies listed above.<\/p>\n Âé¶¹´«Ã½ utilizes Heartland ECSI<\/a> as the billing service provider to handle all Perkins loan accounts. This service allows you to make on-line payments, apply for deferments\/cancellations, consolidate your loans and obtain other benefit information. Borrowers may also manage their account on-line.<\/p>\n ***The Federal Perkins Loan program ended on September 30, 2017 and no new loans were awarded after that date. At this time, no new Perkins Loans are available.<\/p>\n After you graduate, leave school, or drop below half-time status as a student, you will have a nine-month (9) Grace Period before you begin repayment of your Perkins Loan. You will have up to ten (10) years to repay the loan.<\/p>\n As of Oct. 7, 1998, all Perkins Loan borrowers are eligible for cancellation benefits regardless of when the loan was made or the terms of the borrower’s promissory note. However, this benefit is not retroactive to services performed before Oct. 7, 1998. A borrower may have all or part of their loan (including interest) cancelled for engaging in teaching, public service, service in the Peace Corps or AmeriCorps*VISTA, or service in the military. In addition, loans may be discharged if the borrower becomes disabled or dies, or in certain cases involving bankruptcy. For more information, please contact Chanel Carter at 201-684-7173 or Ccarter2@ramapo.edu<\/a>.<\/p>\n It is important to repay your student loans, as maintaining a good payment history will help with your credit. For students that are having problems repaying their loans, there are other options available. Those who choose to ignore their obligation and fail to repay, their account will be submitted to an outside Collection Agency and will be unable to register, obtain their transcripts, diploma and\/or receive current and\/or future financial aid. Loans that remain in default after 24 months will be assigned to the Federal Government who will pursue collection action indefinitely.<\/p>\n Heartland ECSI
\n200 CrossKeys Office Park
\nPO Box 7
\nFairport, NY 14450
\nPhone: 1-800-724-4439
\nwww.conserve-arm.com<\/a><\/p>\n<\/div>\n
\n670 Cross Pointe Road
\nGahanna, OH 43230
\nPhone: 1-866-837-5096
\nwww.reliantcapitalsolutions.com<\/a><\/p>\n<\/div>\n
\n2800 Commerce Drive
\nHarrisburg, PA 17110
\nPhone: 1-800-900-1380
\nwww.penncredit.com<\/a><\/p>\n<\/div>\n
<\/div>\n<\/a>Federal Perkins Loans<\/h3>\n
Perkins Repayment<\/strong><\/h4>\n
Perkins Cancellation and Discharge<\/strong><\/h4>\n
Perkins Loan Default<\/strong><\/h4>\n
Perkins Loan Billing Servicer<\/strong><\/h4>\n
\n1200 Cherrington Parkway
\nMoon Township, PA 15108
\nPhone Number: 1-888-549-3274
\nhttps:\/\/borrower.ecsi.net\/<\/a><\/p>\n